Privacy policy

Last updated: 17 August 2026

Playa Flamenca Painting respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what personal data we collect when you visit playaflamencapainting.com, contact us, request a quotation or use our services, why we collect it, how it is used and the rights you have regarding your personal information.

This policy has been prepared in accordance with the EU General Data Protection Regulation (GDPR) and applicable Spanish data protection legislation, including Ley Orgánica 3/2018 de Protección de Datos Personales y garantía de los derechos digitales (LOPDGDD).

1. Who is responsible for your personal data?

The data controller responsible for your personal information is:

Trading name: Playa Flamenca Painting Services
Data controller: Phillip Dewhurst
NIF/NIE: Y5246039Y
Location: Orihuela Costa, Alicante, Spain
Email: playaflamencapainting@gmail.com
Telephone: 603 131 467
Website: playaflamencapainting.com

For questions about this Privacy Policy or the way your personal information is handled, please contact us using the details above.

2. What personal information do we collect?

We may collect personal information when you contact us, request a quotation or become a customer.

This may include:

• Your name

• Email address

• Telephone number

• Property location or postcode

• Details about the painting or decorating work you require

• Information you provide in a contact form, email or WhatsApp message

• Photographs or other information you voluntarily send relating to a property or proposed project

• Correspondence between you and Playa Flamenca Painting

• Information needed to prepare quotations, invoices or carry out agreed work

• Technical information generated when you visit the website, such as IP address, browser type, device information and server logs where collected automatically by our hosting or security systems

We only ask for information that is reasonably necessary for the purpose for which it is being collected.

Please avoid sending sensitive personal information that is not necessary for us to deal with your enquiry or carry out the requested work.

3. How do we collect your information?

We may receive personal information when you:

• Complete a contact or quotation form on our website

• Telephone us

• Contact us through WhatsApp

• Send us an email

• Request a quotation

• Become a customer

• Send photographs or information about a property

• Communicate with us before, during or after painting or decorating work

• Browse our website

Some basic technical information may also be collected automatically by our website hosting, security or WordPress systems to operate and protect the website.

4. How do we use your personal information?

We may use your personal information to:

• Respond to enquiries

• Arrange appointments or property visits

• Prepare and provide quotations

• Discuss proposed painting or decorating work

• Provide services you have requested

• Communicate with you regarding scheduled work

• Manage our customer relationship with you

• Issue invoices and maintain appropriate business records

• Respond to questions, complaints or aftercare enquiries

• Comply with legal, accounting and tax obligations

• Protect the security and proper operation of our website

• Establish, exercise or defend legal claims where necessary

We do not sell your personal information.

5. Legal basis for processing your information

Under the GDPR, we must have a lawful basis for processing personal information.

Depending on the circumstances, we may rely on the following legal bases:

Taking steps before entering into a contract or performing a contract

When you request a quotation, ask us to visit a property or instruct us to carry out work, processing your information may be necessary in order to take steps at your request before entering into a contract or to perform our agreement with you.

Legal obligations

We may need to retain or process certain information to comply with Spanish tax, accounting, invoicing or other legal obligations.

Legitimate interests

We may process information where this is reasonably necessary for legitimate business purposes, provided that your interests and fundamental rights do not override those interests.

This may include:

• Responding to general enquiries

• Managing customer communications

• Protecting our business and website

• Keeping appropriate records

• Dealing with disputes or legal claims

Consent

Where processing specifically relies on your consent, you may withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing carried out before consent was withdrawn.

6. Contact forms and quotation requests

If you submit a contact or quotation form through our website, the information you provide will be used to respond to your enquiry and, where applicable, arrange a quotation or provide the requested service.

The information you provide may include your name, email address, telephone number, location and details about the work you require.

Please only provide information that is relevant to your enquiry.

Submitting an enquiry does not subscribe you to marketing communications.

7. Email, telephone and WhatsApp

You may contact Playa Flamenca Painting by email, telephone or WhatsApp.

When you communicate with us using one of these methods, we may process your contact information and the contents of your communication in order to respond to your enquiry, prepare a quotation, arrange work or provide customer service.

If you choose to contact us through WhatsApp, your use of WhatsApp is also subject to WhatsApp's own terms and privacy practices. WhatsApp and its associated service providers may process information independently from Playa Flamenca Painting.

You should review WhatsApp's privacy information if you would like further details about how WhatsApp processes information.

8. Photographs

Customers and prospective customers may occasionally send us photographs of their property or areas requiring painting or decorating.

These photographs are used to understand the work required, prepare quotations, plan work or communicate about a project.

We will not publish photographs supplied privately by a customer for promotional purposes without an appropriate basis for doing so.

Where photographs of completed work are used in our website portfolio or promotional materials, we aim to avoid displaying unnecessary personal information.

9. Website usage and technical data

When you visit our website, our web hosting provider, WordPress installation or security systems may automatically process limited technical information necessary to deliver, maintain and protect the website.

This can include:

• IP address

• Browser type

• Device type

• Date and time of requests

• Pages requested

• Technical error information

• Security and server log information

Such information may be processed for website operation, security, fraud prevention, fault diagnosis and maintaining the reliability of the website.

10. Cookies

Our website may use cookies or similar technologies that are necessary for the correct operation, security or functionality of the website.

At the date of this Privacy Policy, the website is not intended to use third-party advertising or behavioural tracking technologies such as Google Analytics or the Meta/Facebook Pixel.

If additional analytics, advertising or other non-essential tracking technologies are introduced in the future, this Privacy Policy and our Cookie Policy will be updated where necessary and appropriate consent mechanisms will be implemented.

Please see our Cookie Policy for further information.

11. Who may receive your personal information?

We do not sell or rent your personal information.

Personal information may, where necessary, be processed by trusted service providers that help us operate our business or website, such as:

• Website hosting providers

• Email providers

• Website and WordPress service providers

• IT or website security providers

• Accounting or professional advisers

• Communications providers

• Authorities or public bodies where disclosure is legally required

These parties should only receive information where necessary for the service they provide or where we are legally required to disclose it.

12. International transfers

Some technology or communications providers may process information outside Spain or the European Economic Area.

Where personal information is transferred internationally, appropriate safeguards required by applicable data protection law should be used where necessary.

If you contact us using a third-party service such as WhatsApp, that provider may process information in accordance with its own privacy terms and international data-processing arrangements.

13. How long do we keep your information?

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected.

The relevant period will depend on the nature of the information and our relationship with you.

For example:

• Enquiry information is retained only for as long as reasonably necessary to respond to and follow up the enquiry.

• Customer and project information may be retained for the duration of our relationship and afterwards where necessary for record-keeping, warranty, dispute or legal purposes.

• Invoices and financial records may be retained for the periods required by applicable Spanish tax, accounting and other legal requirements.

• Technical and security logs may be retained for a limited period according to operational and security requirements.

Information may be retained for longer where this is necessary to establish, exercise or defend a legal claim or where required by law.

Once information is no longer required, it will be deleted, anonymised or securely disposed of where reasonably practicable.

14. Your data protection rights

Subject to the circumstances and applicable law, you may have the right to:

• Access the personal information we hold about you.

• Rectify inaccurate or incomplete personal information.

• Erase your personal information where there is no lawful reason for us to continue processing it.

• Restrict processing of your personal information in certain circumstances.

• Object to certain processing based on legitimate interests.

• Data portability where the applicable legal requirements are met.

• Withdraw consent where processing is based on consent.

• Object to automated decision-making where applicable.

Not every right applies in every situation, and some rights may be limited where we are required by law to retain or process particular information.

To exercise your rights, contact:

Email: playaflamencapainting@gmail.com

Please state that your request relates to data protection or privacy.

We may need to request reasonable information to verify your identity before acting on a request.

15. Complaints

If you have concerns about the way we handle your personal information, please contact us first so that we have an opportunity to address the issue.

You also have the right to lodge a complaint with the Spanish data protection supervisory authority:

Agencia Española de Protección de Datos (AEPD)

Further information about exercising your rights and making a complaint is available through the AEPD.

16. Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, email service or internet transmission can be guaranteed to be completely secure.

17. Children's privacy

Our website and painting and decorating services are intended for adults seeking information or services relating to properties.

We do not knowingly seek to collect personal information from children through this website.

If you believe that a child has provided personal information to us unnecessarily, please contact us.

18. Third-party websites

Our website may contain links to external websites or services, including social media or communications platforms.

Playa Flamenca Painting is not responsible for the privacy practices of third-party websites.

When you leave our website or use a third-party service, you should review the privacy information provided by that service.

19. Automated decision-making

Playa Flamenca Painting does not use information submitted through the website to make decisions about individuals solely by automated means that produce legal or similarly significant effects.

We do not carry out behavioural profiling for advertising purposes through this website.

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect:

• Changes to the website

• New services or website functionality

• Changes to the way personal information is processed

• Changes to service providers

• Changes in applicable law or regulatory guidance

The latest version will always be published on this page.

The date at the top of the policy indicates when it was last updated.

21. Contact

If you have a question about privacy or would like to exercise any of your data protection rights, please contact:

Playa Flamenca Painting Services
Data controller: Phillip Dewhurst
Email: playaflamencapainting@gmail.com
Telephone: 603 131 467
Based in: Orihuela Costa, Alicante, Spain
Website: playaflamencapainting.com